Refund Policy
Refund Policy
Section titled “Refund Policy”7-Day No-Question Refund
Section titled “7-Day No-Question Refund”Due to different platform policies, the 7-Day No-Question Refund is currently supported only for the following payment channels:
- WeChat Pay purchases
- HarmonyOS (Hongmeng) in-app purchases
iOS, Google Play, and PayPal do not support refunds. Please confirm before purchasing.
Refund Timelines
Section titled “Refund Timelines”| Channel | Refund Method | Processing Time |
|---|---|---|
| WeChat Pay | Returned to original payment account | Within 1 minute |
| HarmonyOS in-app | Returned to original payment account | 3–7 business days (subject to approval) |
Refund requests are processed automatically and will be returned via the original payment method. Please watch for the refund notification.
Refund Rules
Section titled “Refund Rules”- Time Calculation: Based on the time elapsed between the refund request and the original purchase
- Refund Limit: One refund per 90-day period. If you purchase again after refunding, please consider carefully
- Account Deletion: Deleting your account does not automatically trigger a refund. If you are unsatisfied after purchase and wish to delete your account, please request a refund first
How to Request a Refund
Section titled “How to Request a Refund”- PC:
Settings→Membership Center→Orders & Refunds→ Self-service refund - HarmonyOS:
My→Membership Center→Orders / Refunds→ Self-service refund - App:
My→Membership Center→Orders / Refunds→ Self-service refund