Membership Pricing Details
Positioning: YYNote membership global pricing + platform restrictions + refund policy + invoice information Target audience: Customer service, user inquiry response staff Perspective: User-facing
1. Pricing Principles
Section titled “1. Pricing Principles”- Mainland China users: Uniform pricing in RMB (¥)
- Non-mainland China users: Uniform pricing in USD ($)
- Membership follows the account, works across all platforms (purchase on any platform, automatically syncs to others)
2. Mainland China (RMB)
Section titled “2. Mainland China (RMB)”| Plan | Price | Monthly Average | Label |
|---|---|---|---|
| 3 Months | ¥24 | ¥8.00/month | — |
| 1 Year | ¥88 | Equivalent to ¥7.33/month | Top Recommendation |
| 3 Years | ¥188 | Equivalent to ¥5.22/month | Better Value for Long-Term Use |
| 5 Years | ¥288 | Equivalent to ¥4.80/month | Best Value — One-Step Purchase |
Notes:
- All 4 plans are currently available for purchase
- Plan labels (“Top Recommendation,” etc.) are only displayed in the Chinese version
- Domestic version supports invoicing (see §7)
3. Non-Mainland China (USD)
Section titled “3. Non-Mainland China (USD)”| Plan | Price | Monthly Average | Label |
|---|---|---|---|
| 3 Months | $10 | $3.33/mo | — |
| 1 Year | $28 | $2.33/mo | Recommended Choice |
| 3 Years | $58 | $1.61/mo | Best Value for Power Users |
| 5 Years | $88 | $1.47/mo | Ultimate Savings Plan |
Notes:
- All 4 plans are currently available for purchase
- Plan labels are only displayed in the non-Chinese version
- International version does not offer a “quarterly membership” (3 Months = quarterly)
- International version does not support invoicing
4. Platform Subscription Restrictions
Section titled “4. Platform Subscription Restrictions”4.1 Apple (iOS App Store)
Section titled “4.1 Apple (iOS App Store)”| Plan | Price |
|---|---|
| Monthly | ¥8/month |
| Yearly | ¥88/year |
- iOS users cannot directly purchase 3-month/3-year/5-year plans
- For longer-term plans, please purchase via PC client, Huawei/HarmonyOS, or other platforms
- iOS channel orders do not support 7-day unconditional refund (restricted by platform policy)
4.2 Google Play
Section titled “4.2 Google Play”| Plan | Price |
|---|---|
| Monthly | $3.50/month |
| Yearly | $28/year |
- Google Play channel only offers monthly/yearly subscription plans
- Does not support 7-day unconditional refund (restricted by platform policy)
4.3 Domestic Android / HarmonyOS / PC Client
Section titled “4.3 Domestic Android / HarmonyOS / PC Client”- Supports all 4 plans (3-month/1-year/3-year/5-year)
- Payment methods: WeChat Pay, HarmonyOS in-app purchase
- Supports 7-day unconditional refund (see §6 for details)
5. Cross-Platform Universality
Section titled “5. Cross-Platform Universality”- Membership follows the account, works across all platforms
- Purchase on any platform → automatically syncs to others
- Cross-platform data syncs in real time
6. Refund Policy
Section titled “6. Refund Policy”6.1 7-Day Unconditional Refund
Section titled “6.1 7-Day Unconditional Refund”- 7-day unconditional refund currently supports orders made via WeChat Pay and HarmonyOS in-app purchase
- Only 1 refund allowed per 90 days. If you repurchase after a refund, please consider carefully
- Refunds cannot be processed beyond 7 days (calculated as refund initiation time – purchase time)
- Deleting your account does not automatically trigger a refund. If you are unsatisfied after purchase and wish to delete your account, please process the refund before deleting your account
- After processing a refund, the membership fee will be returned via the original payment method, and membership benefits will be revoked
- iOS and Google Pay have been converted to monthly/yearly subscription billing and do not support refunds due to platform policy restrictions
- International users and PayPal payment users do not support refunds
6.2 Refund Timing
Section titled “6.2 Refund Timing”| Payment Method | Refund Arrival Time |
|---|---|
| WeChat Pay | Arrives within 1 minute |
| HarmonyOS In-App Purchase | Requires approval, estimated 3-7 business days |
After processing a refund, the system will automatically handle the refund request. The fee will be returned via the original payment method. Please check for the refund notification.
6.3 Refund Operation Path
Section titled “6.3 Refund Operation Path”| Purchase Channel | Operation Path |
|---|---|
| PC Client | Settings → Membership Center → Membership Orders & Refunds → Self-Service Refund |
| HarmonyOS, Android Client | My → Membership Center → Top-right Orders/Refunds → Self-Service Refund |
| iOS, Google Play, PC International Users | Refunds not supported |
7. Invoice Information
Section titled “7. Invoice Information”7.1 Requesting an Invoice
Section titled “7.1 Requesting an Invoice”- WeChat Pay orders: Contact YYNote Customer Service (
service@yynote.cn) to request a digital electronic invoice (general invoice) - iOS / Google Play / HarmonyOS subscriptions or purchases: Please contact the respective platform’s customer service to request an invoice
7.2 WeChat Pay Invoice Request Steps
Section titled “7.2 WeChat Pay Invoice Request Steps”Step 1: Prepare Invoice Materials
Screenshot of the order history page:
- PC: PC Client → Settings → Membership Benefits → Order History
- App: My → Membership → Top-right Orders page
Invoice header information:
- Company name
- Unified Social Credit Code / Taxpayer Identification Number
Step 2: Send Email
- Email:
service@yynote.cn - Email subject: YYNote Membership Invoice
- Email content:
- Screenshot of the order history page
- Invoice header
- Company name
- Unified Social Credit Code / Taxpayer Identification Number
Step 3: Wait for Invoicing
- Invoicing timeframe: Typically 3-7 calendar days
- Delivery method: The invoice PDF file will be sent via email reply after invoicing
The specific invoice type (individual/corporate header, tax rate, etc.) is subject to what customer service actually provides. For iOS / Google Play / HarmonyOS subscriptions or purchases, please contact the respective platform’s customer service to request an invoice.
8. Frequently Asked Questions
Section titled “8. Frequently Asked Questions”Q1: Can international users purchase 3-year/5-year plans?
Section titled “Q1: Can international users purchase 3-year/5-year plans?”Yes. International version 3-year/5-year plans are currently available for purchase (only restricted on iOS/Google channels).
Q2: Can iOS users purchase a 3-year plan?
Section titled “Q2: Can iOS users purchase a 3-year plan?”No. The iOS App Store only offers monthly/yearly subscriptions. For longer-term plans, please purchase via PC client, Huawei/HarmonyOS, or other platforms.
Q3: Is the 3-month membership still available?
Section titled “Q3: Is the 3-month membership still available?”Domestic version: Yes (¥24). International version: Also yes ($10, $3.33/mo).
Q4: I purchased membership but can’t see it on other devices?
Section titled “Q4: I purchased membership but can’t see it on other devices?”Membership follows the account, works across all platforms. If other devices can’t see it:
- Log out of the current account → log back in
- Check if the network connection is working
Q5: Will pricing change?
Section titled “Q5: Will pricing change?”Membership prices will be updated synchronously through official channels. Already purchased memberships are not affected by price adjustments (locked in at the price at time of purchase).
Q6: The refund button is grayed out?
Section titled “Q6: The refund button is grayed out?”This may be due to one of the following:
- The order has exceeded the 7-day refund window
- There has already been a refund within 90 days (each account can only refund once per 90 days)
- The payment channel is not WeChat Pay: HarmonyOS in-app purchase → process via HarmonyOS client; Apple/Google Play/PayPal → channel does not support refunds
Q7: What should I be aware of before deleting my account?
Section titled “Q7: What should I be aware of before deleting my account?”- Deleting your account does not automatically trigger a refund — if you want to delete your account after purchasing, you must process the refund first, then delete the account
- There is no refund step in the account deletion flow — you must manually initiate a refund from the order history
Q8: Can international users get a refund?
Section titled “Q8: Can international users get a refund?”No — international users pay via PayPal, and the platform policy does not support refunds.
Q9: Will my data be lost after membership expires?
Section titled “Q9: Will my data be lost after membership expires?”No. After membership expires, features are locked but data is retained and can be exported via the PC client. Everything is automatically restored upon renewal.
Q10: Can the 7-day membership gifted upon registration be refunded?
Section titled “Q10: Can the 7-day membership gifted upon registration be refunded?”The gifted trial membership does not involve payment, so there is no refund issue. After it expires, features are locked, data is retained and can be exported.